Community Guidelines

Version 1.0 · Last updated July 2026

ResQbag works because customers and merchants both hold up their end. These guidelines set out what we expect from everyone on the Platform, and what happens when those expectations are not met.

1. Show Up

The single most damaging thing on a food-rescue platform is a bag that is reserved and never collected — the food is packed, cannot be relisted, and is wasted anyway. Collect within your pickup window, and cancel early if your plans change so the bag can go back on sale.

Arrive inside the stated pickup window, and bring your order QR code
Cancel more than 30 minutes before the window opens if you cannot make it
Treat merchant staff with courtesy — they are doing you a favour by rescuing this food
Expect variety: the contents of a Rescue Bag are surplus and will differ from day to day

2. What Is Not Allowed

Abusive, threatening, harassing, or discriminatory behaviour toward merchant staff or ResQbag support
Reserving bags you have no intention of collecting, or repeated no-shows
Reselling Rescue Bags, or ordering for commercial resale
Fraudulent refund or food-quality claims, or abuse of the chargeback process
Creating multiple accounts to evade limits or suspensions
Attempting to defraud, scrape, or interfere with the Platform

3. What We Expect of Merchants

Merchants must hold a valid FSSAI licence, list food that is safe and fit for consumption, describe bags and their vegetarian / non-vegetarian status honestly, declare major allergens, honour confirmed orders, and keep the stated pickup window. Merchant listings and photographs must be their own and must accurately represent what a customer will receive.

4. Reporting a Problem

If a listing is inaccurate, misleading, offensive, or infringes someone’s rights, report it from the listing itself (Report this listing) or email support@resqbag.in with the listing name and, where relevant, your order ID. Food safety incidents should be reported within 2 hours of collection with photographs, and serious incidents also to FSSAI at foscos.fssai.gov.in. Reports are reviewed under our Content Moderation Policy.

5. Enforcement

First minor breach	Warning by email
Repeated no-shows or breaches	Temporary suspension of ordering
Fraud, abuse, or safety risk	Immediate and permanent account termination
Merchant breach	Listing removal, delisting, or removal from the Platform

We apply enforcement proportionately, and we will tell you why. If you believe an action against your account was wrong, appeal to support@resqbag.in — a person who was not involved in the original decision will review it, and we respond within 7 working days. © 2026 ResQbag Technologies, Bangalore, India.