Version 1.0 · Last updated June 2026
Please read these Terms and Conditions carefully before using the ResQbag Platform. By creating an account, placing an order, or accessing any part of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.
ResQbag Technologies ("ResQbag", "we", "us", "our") operates a food rescue marketplace that connects consumers with restaurants, cafes, bakeries, and other food businesses ("Merchants") offering surplus food at discounted prices via "Rescue Bags". Our services are available through the ResQbag consumer app (Android and iOS), our consumer website (resqbag.in), and our merchant portal (merchant.resqbag.in) — collectively the "Platform".
ResQbag is a marketplace intermediary. We provide the technology and transaction infrastructure that connects you with Merchants. We are not the seller, manufacturer, or producer of any food item listed on the Platform. Each purchase is a direct contract between you and the Merchant for that specific order.
ResQbag is incorporated in India and operates in accordance with Indian law, including the Consumer Protection Act, 2019, the Food Safety and Standards Act, 2006, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
To use the Platform, you must:
By using the Platform, you represent and warrant that you meet all of the above conditions. If you do not, you must immediately stop using the Platform and close your account.
You must create an account to place orders on the Platform. Registration is completed by verifying your mobile number via a one-time password (OTP). You may also be asked to provide your name and email address.
You agree to provide accurate and truthful information and to keep your account information up to date. Providing false or misleading information is grounds for immediate account termination.
Each individual may maintain only one consumer account. Creating duplicate accounts, accounts on behalf of others without authorisation, or accounts for fraudulent purposes is strictly prohibited.
You are solely responsible for maintaining the confidentiality of your account and for all activity under it. ResQbag will never ask for your OTP, password, or payment credentials via call, WhatsApp, or email. If you become aware of any unauthorised use of your account, notify us immediately at support@resqbag.in.
ResQbag reserves the right to suspend or permanently terminate any account that violates these Terms, engages in fraudulent activity, poses a risk to other users or Merchants, or for any other reason at our reasonable discretion. We will generally notify you before taking such action unless doing so would harm another user or compromise an investigation.
Surprise Bag nature: Rescue Bags contain surplus food selected by the Merchant. The exact contents are not predetermined and may vary. By purchasing a Rescue Bag, you accept that you will receive a surprise assortment of surplus food items. This is fundamental to the food rescue model and is not a defect or misrepresentation.
Pickup only: ResQbag is a pickup-only platform. We do not offer home delivery. You are responsible for collecting your order within the specified pickup window.
All orders must be paid in full at the time of reservation. We do not offer pay-on-pickup or cash options. Payments are processed by a PCI-DSS certified payment gateway (such as Razorpay or PhonePe); ResQbag does not store your card or banking credentials. Prices are set by the Merchant and include applicable taxes unless otherwise stated. ResQbag deducts a platform commission before settling the remainder to the Merchant. If a payment fails or is declined, your order will not be confirmed. If your account is debited but no confirmation is received, contact support@resqbag.in within 24 hours.
Given the time-sensitive, food-waste-reduction nature of the Platform, our cancellation and refund terms reflect the operational realities of surplus food. See our full Refund and Cancellation Policy for details.
| More than 30 min before pickup window opens | Full refund to original payment method within 5–7 business days |
| 30 min or less before the window opens | No refund. Food has been reserved and may already be packed. |
| No-show | No refund. The Merchant cannot recover the food after the window closes. |
If a Merchant cancels a confirmed order, you receive a full refund within 5–7 business days. If food you collect is demonstrably unfit for consumption, contact support@resqbag.in within 2 hours of collection with your order ID and photographic evidence. Cosmetic differences, variation in food types, smaller quantities, or food not to your taste are expected characteristics of the surplus food model and are not grounds for a refund.
Rescue Bags contain surplus food prepared by Merchants under their own FSSAI licences, safe and fit for consumption at the time of listing. ResQbag is an E-Commerce Food Business Operator: we verify Merchants hold a valid FSSAI registration and display their licence number, but we do not prepare, package, handle, inspect, or take possession of any food. Responsibility for safety, quality, and preparation rests with the Merchant.
If you have a food allergy, dietary restriction, or intolerance, you must contact the Merchant directly before collecting your Rescue Bag to confirm allergen information. ResQbag strongly advises users with severe allergies to exercise extreme caution and not to collect a bag without full allergen confirmation. Merchants must indicate vegetarian / non-vegetarian status; verify this in the listing before ordering. Report food safety concerns to support@resqbag.in within 2 hours of collection, and serious incidents to FSSAI at foscos.fssai.gov.in.
ResQbag may suspend or permanently terminate accounts engaged in prohibited conduct, without prior notice in serious cases, and may take legal action where conduct constitutes a criminal offence or causes loss.
You may rate and review your experience with a Merchant after collection. Reviews must be based on your genuine first-hand experience, honest and not misleading, free of abusive or defamatory language, and not submitted in exchange for incentives. ResQbag may remove reviews that breach these standards. Merchants may respond, subject to the same conduct standards.
All Platform content — the ResQbag name, logo, wordmark, software, source code, UI, and materials — is owned by or licensed to ResQbag Technologies and protected by law. You are granted a limited, non-exclusive, non-transferable, revocable licence for personal, non-commercial use. You may not copy, distribute, reverse-engineer, or use ResQbag branding without prior written consent. Merchant-uploaded content remains the Merchant’s property, licensed to ResQbag for display and promotion.
Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data in compliance with the DPDP Act, 2023 and the IT Rules, 2021. The Privacy Policy forms part of these Terms and is available at resqbag.in/privacy and within the app under Settings.
ResQbag uses reasonable efforts to keep the Platform available but does not guarantee uninterrupted or error-free service. We may add, modify, suspend, or discontinue features at any time, with reasonable notice of significant changes. The Platform is available only in India and only in cities where ResQbag operates; listings are subject to availability in your location.
To the maximum extent permitted by Indian law: ResQbag is a marketplace intermediary and is not liable for the quality, safety, fitness, or legality of food provided by Merchants; nor for indirect, incidental, consequential, or punitive damages. ResQbag’s total cumulative liability for any dispute shall not exceed the value of the specific order giving rise to the claim. Nothing limits liability for death or personal injury caused by our own negligence, fraud, or any liability that cannot be excluded under law.
You agree to indemnify and hold harmless ResQbag Technologies, its directors, officers, employees, agents, and service providers from claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, violation of law, false information, or third-party claims arising from your conduct.
| Grievance Officer | Bavesh Raam S |
| support@resqbag.in | |
| Acknowledgement | Within 24 hours of receipt |
| Resolution | Within 15 days of acknowledgement |
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka. Nothing limits your rights as a consumer under the Consumer Protection Act, 2019. Before formal proceedings, both parties agree to attempt amicable resolution via support@resqbag.in.
We may update these Terms to reflect changes in our services or legal obligations. For material changes we will update the Last Updated date, send an in-app notification at least 7 days before they take effect, and email registered users where the change materially affects their rights. Continued use after the effective date constitutes acceptance.
These Terms, with our Privacy Policy and Refund and Cancellation Policy, are the entire agreement between you and ResQbag. If any provision is unenforceable, the remainder continues in force. Our failure to enforce a right is not a waiver. You may not assign your rights without consent; ResQbag may assign in connection with a merger or sale. ResQbag is not liable for delays due to force majeure. These Terms are written in English, which prevails over any translation.
| Support | support@resqbag.in |
| Response time | 7 working days |
| Company | ResQbag Technologies, Bangalore, Karnataka, India |
| Website | resqbag.in |
© 2026 ResQbag Technologies, Bangalore, India.