Version 1.0 · Last updated June 2026
This Refund and Cancellation Policy explains your rights and obligations when cancelling an order or requesting a refund. It forms part of ResQbag’s Terms and Conditions. Because we deal in surplus food with defined pickup windows, our terms are necessarily time-sensitive. All payments are collected at the time of booking.
| More than 30 min before pickup window opens | Full refund to original payment method, 5–7 business days |
| 30 min or less before the window opens | No refund |
| No-show (not collected in window) | No refund |
To cancel an order, open your order history in the app, select the order, and tap Cancel Order. If you are unable to cancel through the app, contact support@resqbag.in immediately with your order ID. When you cancel within 30 minutes of the window or fail to collect, the Merchant has already set aside and often packed your bag, which cannot be relisted in the remaining time — so a refund is not available.
If a Merchant cancels your confirmed order after payment (e.g. unexpected closure or unavailability), you receive a full refund to your original payment method within 5–7 business days. ResQbag may, at its discretion, also offer a platform credit as a goodwill gesture. We monitor Merchant cancellation rates and may suspend Merchants who repeatedly cancel.
Rescue Bags naturally vary in content, presentation, and quantity. This variability is expected and not a basis for a refund. However, if food is genuinely unfit for consumption, we take it seriously.
To raise a complaint, email support@resqbag.in within 2 hours of collection with your order ID and clear photographic evidence. We acknowledge within 24 hours and investigate within 48 hours; if upheld, we issue a full or partial refund at our reasonable discretion. Complaints after 2 hours or without evidence may not be eligible.
Merchants must declare major allergens per FSSAI regulations, but because Rescue Bags contain variable surplus items, the allergen profile of every item cannot always be guaranteed. If you have an allergy, contact the Merchant directly before collecting. If you suffer a reaction you believe was caused by an undisclosed allergen, seek medical attention, report to support@resqbag.in with your order ID, and report to FSSAI at foscos.fssai.gov.in. Liability for undisclosed allergens rests with the Merchant under their FSSAI obligations.
| Customer cancellation (>30 min before) | Original payment method, 5–7 business days |
| Merchant cancellation | Original payment method, 5–7 business days |
| Upheld food-quality complaint | Original method or platform credit, 5–7 business days after investigation |
| Platform credit | Credited to your ResQbag account within 24 hours of approval |
| Debited but no confirmation | Original method, 5–7 business days — contact support |
Timelines reflect ResQbag’s processing time; funds appearing in your account also depend on your bank. If you have not received a refund within 10 business days of our confirmation, contact support@resqbag.in. Platform credits are non-transferable, have no cash value, and expire 6 months from issue. Refunds return only to the original payment method.
If your account was debited but you received no confirmation, contact support@resqbag.in within 24 hours with your mobile number, approximate transaction time, and payment reference. If you accidentally place a duplicate order, contact us immediately — if the pickup window has not opened for both, we cancel the duplicate and refund in full. We correct charges from technical errors within 5 business days.
If you are dissatisfied with a decision, reply to any support thread with ESCALATE in the subject for senior review within 5 business days. Our Grievance Officer (support@resqbag.in) acknowledges within 24 hours and resolves within 15 days. You retain rights under the Consumer Protection Act, 2019 — National Consumer Helpline 1915, or consumerhelpline.gov.in. We encourage contacting us before raising a bank chargeback.
| Support email | support@resqbag.in |
| Response time | 24h acknowledgement, 7 working days resolution |
| Company | ResQbag Technologies, Bangalore, Karnataka, India |
| Consumer Helpline | 1915 (Government of India, toll-free) |
© 2026 ResQbag Technologies, Bangalore, India.